Frequently Asked Questions

We have streamlined our process so that it is no longer necessary to login or register before ordering. However, if you choose to login or register prior to ordering, we are able to provide you with a more personalized ordering experience. To access your account information, you will also need to login. To login, enter your email address and password on the right, and click "GO'.

How do I order?

1. Enter Delivery Postcode
You are prompted to enter your delivery postal. We need this information at the start of the order so that we can determine whether we deliver to your area.

2. Schedule Your Order
Following delivery postcode entry, you will then be asked to schedule your order. We need this information so that we can determine whether the location is open at the time you'd like your order. Select the date from the drop down list box, and then select the time. If no timeslots are shown in the drop down box, then no online orders can be processed for your selected day.
 
3. Order Your Items
Our menu is now displayed. You can select the menu categories. The menu items for the selected category is shown in the center of your screen. To view the information about the item, you can either click on the menu item image (if available), or the menu item name.

This will show the item, and allow you to customize it as required. This might be this might be sizes or to request specific changes to your dish, eg, extra hot, no onions.

If you would like to add the item to your order, click "Add to Order".

If you would not like to order this item, click "No, thanks".

To update the quantities, change the quantity as required, and click on "Update Quantities". To delete an item, change the quantity to zero and click on "Update Quantities".

To cancel your order, click on "Cancel Order".

4. Check Out
The "Checkout" button will be displayed when you have met our minimum foor order criteria of £10. When you are ready to checkout, click the "Checkout" button.

If you need to add additional items, you are able to go back to the order, or add an item from the "additional items" page.

5. Log In
If you have not already logged in, a screen will be displayed so that you can log in or register at this time.

6. Enter your Contact Details
You will be prompted for contact details where you can be contacted at the time of scheduled order if required.

7. Order Payment
The order payment screen is then displayed. Select your method of payment from the drop down list, and click "Add Payment". At present all online orders must be made either by credit or debit card. If you prefer to pay for your order by cash then please call the branch directly on (0131) 661 1946.

8. Place Your Order
Your order is then displayed. Your order will not be placed until you click the "Place Order" button. Once the payment has been processed and the order has been received at the branch you will receive an email to confirm this. If you haven't received a confirmation email then it means that payment hasn't been made nor has the order been received at the branch. Please note that an order number is not the same as the confirmation email.

9. Contacting Ricebox via Email
If you require any assistance regarding your order then it is best to contact the branch directly for an immediate response.

* Is there a minimum order value?
Our standard minimum order for delivery is £10 food order.

* Why is there no "Checkout" button?
The "Checkout" button will appear once your order has reached the minimum food order value of £10 for delivery.

Opening Times
Ricebox is open for delivery from 4.30pm to 12 midnight, 365 days a year. Last delivery orders are taken at 11.45pm.

To keep the delivery waiting times as short as possible, we can only improve the speed in the kitchen and NOT on the roads. We are committed to the safety of our drivers and other drivers on the roads, therefore at peak times please ensure to order early to avoid disappointment.

* Why do I need to enter my delivery address and schedule before I place my order?
We have to establish that your order can be delivered before you place your order. We use your address to tell us that you are within our delivery area.

We use the scheduling information to determine whether our location is open at the requested time.

* Is my information secure?
Yes! All your details, including your credit card details, are encrypted using industry-strength security and transmitted over a secure link to our servers. Ricebox is the only Chinese take away in Edinburgh which has its own secure online ordering system.

* Can I collect my order?
No, unfortunately we only offer online delivery service at the moment. If you would like to pick up your meal then please call the branch directly.

* Will I be able to pay in cash for my order?
No, payment for all online orders must be made either by Credit card or Debit card.

* How large are the meals?
All of our dishes are contained in our larger sized containers unless otherwise stated on our menu or website. The large size is slightly larger than the medium containers, it is not double the size.

* Will I be able to pay by credit card?
Yes, we currently accept American Express, Mastercard, Maestro, Visa, Visa electron, Solo. Unfortunately, we do not accept cheques nor cash payments.

* Terms & Conditions?
Please click here to view our Terms & Conditions
Waiting Times

Times are approximate guide times. It may be quicker during weekdays or longer when it's busy, usually Friday and Saturdays between 6pm - 9pm. If it's going to be longer we will call or email you after we receive the order.

Notes

  • Times are approximate.
  • If you want your meal at a specific time, please order early.
  • Please be realistic about times when ordering to avoid disappointment.
  • We will do our utmost to ensure your food is delivered at the time you specify.
  • All orders; telephone, website or in person are treated equally, i.e. first come first serve.
  • We can sometimes get very busy (Friday and Saturday evenings), thus your order may be delayed, please be patient. We are busy because we offer good food and service.

Postcodes
If you cannot order online for one of the following reasons:

  1. You do not know your postcode
  2. You live in a new development and your postcode is not yet registered
  3. You are having problems submitting your postcode
Please call us directly on (0131) 661 1946 and we'll do what we can to assist.